Simurg Apps
TR

Account & Data Deletion

Last updated:

This page explains how to delete your account and data in our apps. You can request deletion without reinstalling an app.

Elandra

Go to Me → Settings → Delete my account. Deletion is completed in the app right away; no email is needed.

If you can't access the app

If possible, email destek@simurgapps.com from the address registered to your account, with the subject "Elandra account deletion request".

  • If you used Apple's Hide My Email, include your account's relay address if you know it.
  • If you can't access the registered address, write from an address you can access and explain the situation; we may ask for additional information to verify the account is yours.
  • Never send passwords or card details.

Email requests are processed within 30 days at the latest after verification.

What is deleted?

Your account record, profile, birth details, chart and readings, chats, fortune results, journal and mood entries, friend links, reports and Stardust balance are deleted. We also request deletion of your RevenueCat customer record. Coffee cup photos are never stored in the first place.

Subscriptions: Deleting your account does not cancel an App Store or Google Play subscription. Cancel it separately in the store where you purchased it to stop renewals.

Deletion cannot be undone. Payment records that must be kept by law may remain with the relevant store or payment provider. Technical logs and service provider records are deleted at the end of their own retention periods.

Bolt Drop

Bolt Drop does not require an account and keeps no data that identifies you by name.

  • Game progress: stored on your device and in your device's cloud backup (iCloud on iOS, Google backup on Android). Delete the game to remove on-device data; manage cloud backups in your iCloud or Google account settings.
  • Advertising ID: reset or delete it in your device settings (iOS: Settings → Privacy & Security → Tracking; Android: Settings → Privacy → Ads).
  • Analytics data: Firebase Analytics data is linked to a random installation ID and is deleted automatically according to Google's retention settings. If there is other data you want deleted, write to us.

Other requests

To get a copy of your data, correct it or make any other request, email destek@simurgapps.com. See the Privacy Policy and KVKK Notice for all your rights.